BrightStar’s commitment to quality standards recognized

CHICAGO – BrightStar Care, a national full-service home care franchise that provides both medical and non-medical care, has received The Joint Commission’s Enterprise Champion for Quality award for 2013. The Joint Commission, a nationally recognized healthcare quality standards organization that also accredits hospitals and other health care systems, acknowledged BrightStar Care’s efforts to promote high quality health care services by its franchises through Joint Commission accreditation.

The prestigious distinction is awarded to select franchisor organizations with a proven commitment to the highest level of quality and safety, and further sets BrightStar Care apart as a quality-focused care provider. BrightStar Care is one of the charter recipients of this award and the largest national home care franchise to achieve this distinction.

Richard Sheridan, owner and operator of BrightStar Care of the Mid-Ohio Valley, acknowledges the outstanding leadership of Bev Reger, R.N., director of nursing. Reger is a results-driven manager who indoctrinates our healthcare providers with her values and passion in meeting our commitment to person-centered care and clinical excellence. For more information on BrightStar Care of the Mid-Ohio Valley, please visit brightstarcare.com, or call (304) 699-3330.

To keep in-home healthcare agencies performing to the highest possible standards, The Enterprise Champion for Quality award carries unique eligibility requirements. For example, in order to receive the award, the franchisor must demonstrate that at least 95 percent of their eligible franchises are accredited and in good standing. “With more than 250 BrightStar Care locations, this was a significant undertaking and represents a deep and abiding commitment to quality care at the highest level within our organization,” said Sharon Roth Maguire, Miss., RN, GNP-BC, chief clinical quality officer for BrightStar Care.

Margherita C. Labson, RN, executive director, Home Care Accreditation Program, The Joint Commission, said that in in order to continuously improve healthcare for the public, The Joint Commission evaluates care providers and inspires them to excel in offering safe and effective care of the greatest quality. She added, “BrightStar Care is a terrific example of a national franchise system that strives to put its client’s safety first and we are excited to present them with this award.”

To meet the stringent requirements of The Joint Commission, BrightStar Care created systems to ensure continuity of care across its franchise system. For example, the franchisor creates templates of policies and procedures, integrates The Joint Commission’s standards into training materials and conducts regular “mock evaluations” to help franchisees uphold standards. BrightStar Care also provides seminars, conference calls and additional resources to franchise owners throughout the year to help them remain compliant with the standards.