Glenwood Community earns 2019 AHCA/NCAL Bronze National Quality Award

Glenwood Community has been recognized as a 2019 recipient of the Bronze – Commitment to Quality Award by the American Health Care Association and the National Center for Assisted Living (AHCA/NCAL) for its commitment to improving the lives of residents through quality care. The distinction is the first of three progressive award levels through the AHCA/NCAL National Quality Award Program. The program, presented by the leading association in long-term and post-acute care, honors association members across the country that have demonstrated their dedication to improving quality of care for seniors and persons with disabilities.

“I am honored to accept this designation on behalf of Glenwood Community,” Executive Director Linda Dailey said. “It is a part of our corporate vision to support abundant life in community, and we cannot do that without a team of amazing individuals dedicated to service above self every day.”

The National Quality Award Program, established by AHCA/NCAL in 1996, is based on the core values and criteria of the Baldrige Performance Excellence Program, which also serves as the foundation for the metric-based AHCA/NCAL Quality Initiative. The Baldrige framework helps organizations among different business sectors improve organizational effectiveness and achieve strategy-driven performance.

The award program has three levels: Bronze, Silver and Gold. Providers begin the quality improvement process at the Bronze level, where they develop an organizational profile with essential performance elements such as vision, mission statement and key strengths and challenges. Bronze applicants must also demonstrate their ability to implement a performance improvement system. Trained examiners review each Bronze application to determine if the center has met the criteria. As a recipient of the Bronze – Commitment to Quality Award, Glenwood Community may now move forward in developing approaches and achieving performance levels that meet the Silver – Achievement in Quality Award criteria.

“I applaud Glenwood Community for taking this important step toward quality improvement,” said ANCA/NCAL National Quality Award Board of Overseers Chair Alana Wolfe. “I encourage Glenwood to continue on its path to achieving the highest of quality care.”

The awards will be presented during AHCA/NCAL’s 70th Convention & Expo in Orlando, FL, Oct. 13-16, 2019.

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