Business

Everyday leadership: Customer communication is important

A few years ago I held a couple of sessions on customer service communication for a client. We have all experienced good and poor customer communication in our daily interactions. Most customer service is average in quality. However, we tend to remember those disrespectful experiences and talk ...

Lessons learned from early school days

My mom and dad were school teachers for the Switzerland of Ohio School District in Monroe County. When dad interviewed for the position, he took mom with him. dad was 62 and mom was 41. So, mom made dad seem younger. Dad won the position and the superintendent was so impressed with mom that ...

New project control manager for Marietta Silos named

Luisa Barton has been named project control manager of Marietta Silos, LLC. Barton is a native of Marietta and a graduate of Marietta Senior High School. She is a 2017 graduate of Marietta College where she earned a degree in Petroleum Engineering. She started her professional career working ...

A good leader can handle unpredictability

I have taken a canoe ride at least once a month for exercise and to see the animals and the constant change of the river. As of last Thursday, I have been on the Little Hocking River for 300 consecutive months. Last month, I floated downstream and then up the west branch of the Little ...

Great leaders through history had a plan

In June of 2011, Carol and I flew to Boston to see our daughter, son-in-law and grandson, Soren, who live in Arlington, Massachusetts. In our travels between play parks, the Little Gym and various restaurants, we saw signs for Lexington. I suggested we detour to see the famous sight. We ...

There’s nothing wrong with good, hard work

In early June at the age of 12, I first hired out my services to put up hay. By the time I was 14, I was helping put up 30,000 bales a year. At the end of every day I would ask the farmer, my employer, how many bales we put up that day. Whatever he said I wrote down in my log. The amount ...

Life experiences help shape column

I have written articles for The Marietta Times since February of 2000. I have enjoyed writing every one of them. Some more than others. The first year most of my articles were excerpted from my book, “The Facilitative Leader: Behaviors that Enable Success.” However, every time I had a new ...

Area groups team up to offer food assistance

As the government shutdown continues, agencies and institutions are making contingency plans to meet increased demands of public benefits and services. It was reported on Jan. 16 in The Marietta Times that governmental agencies in the Washington County area, who disperse Supplemental Nutrition ...

Grogg’s Home Services acquires Keeling Chimney Service

Grogg’s Home Services is pleased to announce the recent acquisition of Keeling Chimney Service – a local, family-owned partnership that has been servicing the Mid-Ohio Valley area for eight years. This acquisition took place in November 2018 and goes into effect immediately. Keeling ...

Options for Sears store in Vienna being considered

From staff reports No plans have been announced yet for the space vacated in December by Sears, but one possibility is the potential demolition of that portion of the Grand Central Mall. If that happens, a new structure could be on the horizon, but no final decision has been made, mall ...

Carol Goff acquires Reid & Hines Real Estate

Carol Goff, premiere agent and owner of Carol Goff & Associates Real Estate and Auctions, announces the acquisition by her company of Reid & Hines Real Estate LLC, of Cambridge. The number of real estate offices owned by Carol Goff in Ohio and West Virginia is 13. “Our pledge is ...

Former Marietta resident named principal at Schmidt Associates in Indianapolis

INDIANAPOLIS — A member of a well-known Marietta family has been named a principal at Schmidt Associates, an Indianapolis-based architecture and engineering firm. “It is significant Schmidt Associates has named Ben Bain as a new principal. Inviting our associates to be new principals at the ...

Having a mentor to look to is important

Mrs. Martin was my second grade teacher. She was a woman full of smiles. The first day of class, as she read the class roll, she commented that she taught my older brother Joe a couple of years before and expected a great deal out of me. As the year went on, Mrs. Martin had a hard time ...

When faced with adversity, leaders remain calm

In April 1983, my brother, Jack, and I were trapped on the uninhabited side of the Current River by a historic flood. None of the weather forecasts from Poplar Bluff, Missouri where we began this adventure, even hinted at the scale of this flood. The rain did not let up for eleven hours ...

It may be time to stop itemizing your taxes

Around this time of year, many taxpayers begin the annual ritual of pondering The Big Question: Do I take the standard deduction or spend time hunting for receipts and filling out extra forms to itemize? The decision largely boils down to whether itemizing will reduce your taxable income more ...

Experience life to better understand situations

In July of 1995, I flew to Seattle and took a bus to Vancouver to catch a Holland America cruise to Alaska by way of the Inside Passage. The bus overheated once but with some rest on the side of the road and some comic relief from a guy from Tennessee and me, we finally made it. My third day ...

Explore new ideas in the workplace, adventure awaits

My brother, Jack, and I spent a week in Tobago off the coast of Venezuela in 1998. Every meal of the Caribbean cuisine was impressive and delicious. Some of the fantastic food I enjoyed included flying fish with butter and wine sauce, salmon, kingfish, pumpkin soup, and rotis, an Indian dish ...

The measure of a leader is action in a crisis

In April of 1983, my brother, Jack, and I were beginning a 10-day archaeological survey of the banks of the Current River in Southcentral Missouri. In the middle of the night, a steady rain began. By 4 a.m., we decided that, with the first rays of light, an evacuation was in order. With ...

Local design firm earns 10th excellence award

From local reports Copper Leaf Interior Design of Marietta recently earned its 10th Design Excellence Award at the Ohio South/Kentucky chapter of the American Society of Interior Design (ASID) annual design competition. This group is the oldest and largest professional association for the ...

Washington Electric Cooperative names Triplett general manager

From local reports The Washington Electric Cooperative board of trustees has appointed Jeffrey M. Triplett as the cooperative’s general manager/CEO. He succeeds Jack Bragg, who has accepted a position as president and CEO of Shelby Energy Cooperative, Inc., in northern Kentucky. Triplett ...