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The Web way is not always the best way

August 23, 2008 - Art Smith
The Internet has revolutionized many industries including, the travel.

The Web has dramatically altered the airline industry. Booking a flight once took a trip to the travel agent who would type in a series of complex codes to determine the best way to get to where you need to go.

Today’s scores of sites to exist to help you book a flight from and to any where in the world.

A few months ago I used one of the sites to book a flight from which I am writing this blog. The site told me to log back in later to pick my seat. Somehow I forgot this detail and got stuck with what has to be the worst of the 150 or so on this plane.

I’m in the very last row of the plane. Out my window I have a lovely view of a very loud jet engine – that’s ALL I can see – I know we need it to stay in the air, but I feel like I’m under the hood of a very expensive car. In front of me I have a lovely view of a man and woman who are obviously traveling for pleasure. Since there is bulkhead in front of them, I can’t even see the rest of the plane, behind me is the very smelly bathroom.

The point of all this is that a travel agent would have never stuck me in this horrendous seat. By taking the human equation out of the process I have no one to blame but myself.

NOTE: This flight occurred a month or so ago, I did remember to pick my seat on the return flight and will remember to do so on every flight I take for the rest of my life.


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The view from 30,000 feet extended out exactly 12 inches.