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Everyday leadership

Good customer service often is paid back

August 3, 2011
The Marietta Times

In February, I held a couple of sessions on customer service communication for a client. We have all experienced good and poor customer communication in our daily interactions. Most customer service is average in quality. However, we tend to remember those disrespectful experiences and talk about them to others. There are companies that I refuse to do business with because they didn't seem to care about my needs. I am sure you, too, have made similar decisions.



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