The “what” question identifies the core of the goal and must be answered in relationship to the customer in mind. A review of the organizational vision and key strategies is important. Team leaders should give their team members the top seven or eight parameters that drive the business and ...
When I bought my home 28 years ago, I was pleased to find a butternut, also called a white walnut tree, on the property a few feet from the edge of the Little Hocking River. In addition to being a rare tree, it served as the anchor point where I chained my canoe. Each year, it was a treat to ...
Ten years ago, I traveled to Salt Lake City, Utah for a day-long session on Respectful Communication with a group of engineers. I don’t think I have ever had a trip with quite so many mishaps. It started at the Columbus Airport when I set off the alarm walking through the screening machine. ...
In August 2011, Carol and I spent the night in Scranton, PA. We were on our way home after a wonderful week in Maine and a short trip to see my daughter’s family in Massachusetts. As is our habit, we surveyed the available local tourist material and found an old anthracite mine, which is now ...
Early the second morning of our 2011 trip to Bar Harbor, Maine, my wife Carol and I drove to the top of Cadillac Mountain, the highest summit on the North Atlantic seaboard rising over 1,500 feet. Cadillac Mountain is a pink granite dome that has been planed by repeated glaciers. It is one of ...
In 1997, my brother Jack who is an archaeologist at Missouri State University began work excavating a site in Missouri called Big Eddy. His work was documented in National Geographic in October of 2005. A unique experiment he and his colleague, Neal Lopinot, conducted in 2000 was chronicled in ...
PARKERSBURG - Smith Orthodontics is giving back to the community by providing free braces to two lucky women - Bobbie Mendenhall of Newport and Sarah Gant from Williamstown. Dr. Amy Smith, owner of Smith Orthodontics in Parkersburg, says, “I love doing my part in the community, putting ...
BELPRE — Michael B. Iaderosa, president and chief executive officer (CEO) of Riverview Credit Union, will retire effective June 30. Iaderosa joined Riverview in May 2014 with more than 37 years of banking experience. During his five-year tenure, Iaderosa has overseen several positive ...
On Aug. 1, 2011, my wife and I took a whale watching tour in Bar Harbor, Maine, accompanied by a couple of friends from Bangor. I had seen whales on several other trips to Alaska, Hawaii, Tahiti and even Maine. The whales I have been fortunate to see include humpback, minke, orca and blue. ...
On July 29, 2011, Carol and I were in transit between Geneseo, New York and Montpelier, Vermont. We broke up the interstate driving to enjoy smaller state roads in eastern New York and Vermont. Finally, we arrived at Betsy’s Bed and Breakfast. That evening’s delicious meal at ...
On a road trip to Maine several years ago, my wife Carol and I spent our first night in Geneseo, New York. We stayed at the Temple Hill Bed and Breakfast. The directions were easy to follow and we arrived at about 6 p.m. There, sitting behind several white oaks around one hundred years old ...
For our 10th anniversary on July 30, Carol and I began an exploration of the northeast United States with the farthest point being Bar Harbor, Maine. We enjoyed the entire trip and found our time together renewed us. At the end of our first day’s drive, we stopped at a bed and breakfast in ...
A few years ago I held a couple of sessions on customer service communication for a client. We have all experienced good and poor customer communication in our daily interactions. Most customer service is average in quality. However, we tend to remember those disrespectful experiences and talk ...
My mom and dad were school teachers for the Switzerland of Ohio School District in Monroe County. When dad interviewed for the position, he took mom with him. dad was 62 and mom was 41. So, mom made dad seem younger. Dad won the position and the superintendent was so impressed with mom that ...
Luisa Barton has been named project control manager of Marietta Silos, LLC. Barton is a native of Marietta and a graduate of Marietta Senior High School. She is a 2017 graduate of Marietta College where she earned a degree in Petroleum Engineering. She started her professional career working ...
I have taken a canoe ride at least once a month for exercise and to see the animals and the constant change of the river. As of last Thursday, I have been on the Little Hocking River for 300 consecutive months. Last month, I floated downstream and then up the west branch of the Little ...
In June of 2011, Carol and I flew to Boston to see our daughter, son-in-law and grandson, Soren, who live in Arlington, Massachusetts. In our travels between play parks, the Little Gym and various restaurants, we saw signs for Lexington. I suggested we detour to see the famous sight. We ...
In early June at the age of 12, I first hired out my services to put up hay. By the time I was 14, I was helping put up 30,000 bales a year. At the end of every day I would ask the farmer, my employer, how many bales we put up that day. Whatever he said I wrote down in my log. The amount ...
I have written articles for The Marietta Times since February of 2000. I have enjoyed writing every one of them. Some more than others. The first year most of my articles were excerpted from my book, “The Facilitative Leader: Behaviors that Enable Success.” However, every time I had a new ...
As the government shutdown continues, agencies and institutions are making contingency plans to meet increased demands of public benefits and services. It was reported on Jan. 16 in The Marietta Times that governmental agencies in the Washington County area, who disperse Supplemental Nutrition ...